A request to work four days a week

HR advice on a staff request, end to end: from the request to the end of the trial

Headteachers: 11% found HR advice easy · 18 answersAbout four people and teams on the way · 14 storiesCentral teams: 41 notes · two weeks

From the central teams41 notes from HR and payroll, captured as the work happened

From the schools52 card answers and 14 stories, from 7 headteachers and 7 teachers

Drafting the map: each step, who did it, in order✓ Drafted. Staff correct it instead of rebuilding it from memory.

Process mapService map Both sidesDecisionsWhat she hadTimeSystemsStandardsDots

● Workshop: each leader puts dots on the three steps that cause the most trouble, on their own first.

The school’s side · 3 · Weighing it up

The headteacher wanted to say yes, but had no view of how similar requests were decided across the trust.

How often: 5 of 7 stories from headteachers
In their own words: I didn’t know what other headteachers had agreed. A headteacher
One school said yes last term, another said no. Neither wrote down why. An HR adviser
Linked to: Reasons written down for 5 of 31 requests last year
Time: About 40 minutes of the HR team’s searching, each time

Not right? Change it

Each problem leads to the next, request after request.

Next: Why it keeps happening